Shipping policy

ORDER PROCESSING TIME

All orders are processed only after full payment confirmation.

  • Orders are typically processed within 2–5 working days

  • Orders are not processed on Sundays or public holidays

  • During high demand or sale periods, dispatch time may be extended

Orders will not be confirmed or processed without successful payment.

SHIPPING CHARGES

Shipping charges are calculated based on the weight and type of product.

  • Standard shipping charge: ₹100 (up to 1kg) inside india

  • Additional weight: Extra charges will be applied accordingly at the time of checkout

  • orders will be dispatched through DTDC or INDIA POST  (ems) ,AS OF NOW 

⚠️ Shipping charges are fixed and non-negotiable

SHIPPING LOCATIONS

We currently ship across:

  • All locations within India

  • International locations (worldwide shipping available)

International shipping charges and delivery timelines may vary depending on destination.

DELIVERY TIME

Estimated delivery time:

  • Within India: 3–10 business days after dispatch

  • International orders: 7–20 business days after dispatch

Delivery timelines are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Unforeseen circumstances

We are not responsible for delays caused by courier partners.

ORDER TRACKING

  • Tracking details will be shared once the order is dispatched

  • Customers are responsible for tracking their shipment using the provided details

If your order has not been delivered within 10–15 days after dispatch, you may contact us for assistance.

SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping details.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Failed deliveries due to wrong information

FAILED DELIVERY & RTO (RETURN TO ORIGIN)

If a shipment is returned to us due to:

  • Incorrect address

  • Customer not available

  • Refusal to accept the order

👉 The order will be marked as RTO (Return to Origin)

For re-shipping:

  • Customer must pay shipping charges again

  • Re-dispatch will be done only after payment confirmation

No refunds will be provided for RTO cases.

DELIVERY ATTEMPTS

Courier partners may attempt delivery multiple times.

It is the customer’s responsibility to:

  • Be available to receive the parcel

  • Respond to courier calls/messages

Failure to do so may result in RTO.

DAMAGED PARCELS DURING SHIPPING

If the parcel appears damaged externally:

  • Customers are advised to record a proper unboxing video

  • Follow the Damage & Replacement Policy for claims

  • If your product is damaged during shipping, we will provide a replacement of the same product.

  • If the same product is unavailable, a refund will be issued to your original payment method or If the originally ordered product is unavailable or out of stock at the time of replacement, the customer may select an alternate product of equal or higher value. Any additional cost arising from such selection shall be borne by the customer.

  • Refunds are issued only in cases where replacement is not possible.

  • The cost of return the damaged item back is to be borne by the customer.

  • We will cover the shipping cost for sending the replacement back to you.

We are not responsible for claims made without valid proof.

INTERNATIONAL SHIPPING (IF APPLICABLE)

For international orders:

  • Customers may be required to pay custom duties, taxes, or import charges

  • These charges are not included in our product or shipping cost

  • Customers are solely responsible for paying these charges

  • At present we are not giving refund or replacement for international shipping incase damage in transit.

We are not responsible for delays due to customs clearance.

LOST OR DELAYED SHIPMENTS

Once the order is handed over to the courier:

  • In the event that an order is confirmed as lost in transit due to courier partner negligence, and after a thorough investigation, the full order amount along with the shipping charges will be refunded

  • However, we will assist in tracking and resolving the issue to the best of our ability

POLICY UPDATES

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

CONTACT INFORMATION

For any shipping-related queries, customers may contact us through our official communication channels.

WhatsApp / call -  9447633880

email - ravnikabyheera@gmail.com

✔ AGREEMENT

By placing an order with Ravnika by Heera, you agree to all the terms mentioned in this Shipping Policy.

  • Any damage caused due to misuse, mishandling, or regular wear and tear will not qualify for return or replacement.

  • Ravnika by Heera reserves the full right to make the final decision on all return, replacement, and refund requests, and such decisions will be binding.